
Kelley
Communications one of three to get Motorola award Kelley Communications
has received the 2006 "Motorola Excellence Award" for excellence in
sales, service and customer satisfaction. The award was presented by John Caldwell, Motorola
area distribution manager, to owner Billy Kelley and the entire staff. The
award was given to only three Motorola dealers in South Carolina and only four
dealers in both North and South Carolina. "Receiving this award after
being named dealer of the year for South Carolina in 2005 is quite a tribute to
our staff," Kelley said. "This dedicated group of people has gone far
beyond normal everyday business practices to win these awards. We are approaching
the 10th anniversary and this will make our celebration very special." Kelley
Communications opened in October 1996 with three employees. Currently, the
business staffs 13. "The communications business has changed quite
dramatically over the last 10 years and we will continue to grow and change for
many years to come," Kelley said. "We continue to make sure our staff
has the most up-to-date training available so that we will be positioned to be
the leader in the technology that will come tomorrow." Award criteria
highlighted the company's growth, financial performance, brand commitment, sales
force readiness, market visibility, territory management, customer response and
service capabilities. The company experienced a growth in radios and accessories
and service subcontract dollars and demonstrated its commitment to the Motorola
brand through its Web site, store front, advertising efforts, signage and trade
show participation, according to a press release. Financially, the company
had no delinquent receivable balance and received high marks for its dealer sales
representatives being Mpath-certified. Mpath is a continuing-education program
that tracks individual company representatives and their respective sales expertise. Motorola
praised Kelley's achievements in: --Positioning itself to support Motorola
solutions for the long-term. --Addressing customer needs with integrated
products and services. --Providing qualified personnel in Motorola products
and the ability to adjust with user demand. --Tracking and understanding
customer needs. --Commitment to serving local markets. --Responding
to customer concerns in fine tuning business practices. --Recognizing leaders
that provide the best service. |